Cookie Policy
Last updated: February 25, 2026
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help the website remember your preferences, login status, and other information to improve your browsing experience.
2. How We Use Cookies
HitzChat ("we", "our", or "us") uses cookies and similar technologies on our platform at hitz.chat for the following purposes:
2.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core features such as authentication, security, and session management. Without these cookies, the Service cannot function correctly.
| Cookie | Purpose | Duration |
|---|---|---|
| sb-*-auth-token | Authentication session (Supabase Auth) | Session / 7 days |
| __vercel_live_token | Deployment verification | Session |
2.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your language preferences, theme settings (dark/light mode), and organization context.
| Cookie | Purpose | Duration |
|---|---|---|
| hc_org | Selected organization context | 30 days |
| hc_theme | UI theme preference | 1 year |
2.3 Analytics Cookies
When enabled by the platform administrator, we may use analytics cookies to understand how visitors interact with our website. This helps us improve our Service. These cookies collect information anonymously.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga, _ga_* | Google Analytics 4 — visitor tracking | 2 years |
| _fbp | Facebook Pixel — conversion tracking | 90 days |
2.4 Chat Widget Cookies
Our embeddable chat widget uses local storage and cookies to maintain conversation continuity for end users.
| Storage | Purpose | Duration |
|---|---|---|
| hc_visitor_id | Unique visitor identifier | 1 year |
| hc_session_id | Current chat session | Session |
| hc_conversation_id | Active conversation reference | 30 days |
3. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages. We do not control these cookies. Third parties that may set cookies include:
- Google Analytics (Google LLC): Web analytics service. Privacy Policy
- Meta (Facebook/Instagram): Social media integration and conversion tracking. Privacy Policy
- Vercel: Hosting and performance analytics. Privacy Policy
4. Managing Cookies
You can control and manage cookies in several ways:
4.1 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically find these settings in the "Options", "Settings", or "Preferences" menu of your browser. You can:
- View cookies stored on your device
- Delete all or specific cookies
- Block all or third-party cookies
- Set your browser to notify you when a cookie is set
4.2 Opt-Out Links
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Facebook: Facebook Ad Preferences
Note: Disabling essential cookies may prevent you from using certain features of our Service, such as logging in to your account or maintaining your chat session.
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the "Last updated" date at the top of this page.
6. Contact Us
If you have questions about our use of cookies, please contact us:
- Email: support@hitz.chat
- Privacy Policy: hitz.chat/privacy